Complaints

IMPORTANT CONTACTS

England

Children's Commissioner for England
Help at Hand – free confidential support and advice for Children in Care, living away from home or working with Children's Services.

Tel: 0800 528 0731 (free phone number)
E-mail: help.team@childrenscommissioner.gov.uk

Ofsted (who regulate and inspect Children's Homes)
Tel: 0300 123 1231
E-mail: enquiries@ofsted.gov.uk

Wales

Click here for contact details for Care Inspectorate Wales (CIW).

Guidance on Chapter 5 of the Regulations – Policies, Records, Complaints and Notifications

Regulation 5 - Engaging with the Wider System to Ensure Each Child’s Needs are Met

The Children’s Views, Wishes and Feelings Standard